Privacy Policy

Last updated: April 9, 2026.

Welcome to Betzillo (“Betzillo,” “we,” “our,” or “us”). We respect your right to privacy and are committed to protecting the personal information of our players (“you,” “your,” or “punters”) while using our website betzillo-australia.org (the “Website”) and our services.

This Privacy Policy explains how we collect, use, disclose, and secure your information under the relevant Australian data protection laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It also aligns, where applicable, with international data protection standards such as the EU General Data Protection Regulation (GDPR).

By accessing or using Betzillo, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Website and our services.

1. Information We Collect

We collect information that helps us deliver a safe, compliant, and enjoyable betting experience for our users. The information may fall into three broad categories:

1.1 Personal Information

This includes any details that can identify or reasonably identify you as an individual, such as:

  • Full name, date of birth, and residential.
  • Email address and contact.
  • Identity verification documents (e.g, driver’s licence, passport).
  • Payment and banking details (e.g, PayID, credit/debit card details, BPAY info).
  • Account information, including username and.
  • Proof of ownership for withdrawal verification (e.g, utility bills or bank statements).

1.2 Technical and Usage Data

To enhance performance and ensure secure operation, we gather data automatically when you use Betzillo, such as:

  • Device identifiers, IP address, browser type, and.
  • Operating system and access.
  • Referring URLs or pages visited before and after using.
  • Clickstream data, in-game interactions, and session logs.
  • Cookies, analytics tags, and local storage technologies that track.

1.3 Verification and Responsible Gambling Data

We may collect additional details for compliance with anti-money laundering (AML) and responsible gambling policies, including:

  • Deposit and withdrawal.
  • Self-exclusion or time-out.
  • Communication records with support or responsible gambling.
  • Player activity used to identify potential problem gambling.

2. How We Use Your Information

We process your personal information lawfully and transparently for the following purposes:

  • Creating and managing your Betzillo.
  • Processing deposits and withdrawals in Australian dollars (AUD).
  • Complying with local regulations imposed by the Australian Communications and Media Authority (ACMA).
  • Verifying your identity and maintaining account.
  • Detecting and preventing fraud, misuse, and money.
  • Providing customer support via [email protected].
  • Sending transactional, promotional, and account-related.
  • Offering responsible gambling tools, including access to Gambling Help Online (1800 858 858).
  • Improving website performance and tailoring promotions to your.
  • Conducting internal research, analytics, and reporting for regulatory or operational.

We do not sell your information to third parties. We will only use your personal information for the purposes described in this policy or for purposes that are reasonably related to them and permitted under Australian privacy law.

3. Legal Bases for Processing

Under applicable laws, Betzillo relies on several legal bases for processing your personal data:

  • Contract performance: To provide you with the services you request (e.g, opening an account, processing payments).
  • Legal obligation: To meet AML/CTF (Anti-Money Laundering and Counter-Terrorism Financing) obligations, identification requirements, and ACMA standards.
  • Legitimate interests: To enhance user experience and security, prevent fraud, and manage business operations responsibly.
  • Consent: When you opt-in to receive marketing offers or agree to data sharing for specific purposes.

You may withdraw your consent at any time by contacting us at [email protected].

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve functionality, personalise offers, and measure performance.

Cookies help us:

  • Remember your login details between.
  • Customise promotions (e.g, free spins on your favourite pokies).
  • Analyse traffic patterns and usage.
  • Keep transactions.

You can manage or disable cookies through your browser settings. However, some features may not function properly if cookies are disabled.

5. Data Sharing and Disclosure

Betzillo may share certain data with trusted partners when necessary for legitimate business or compliance reasons. These partners include:

  • Payment processors and banking partners: For example, transactions via POLi, PayID, BPAY, Visa, Mastercard, Neosurf, or cryptocurrency services.
  • Identity verification providers: To comply with “Know Your Customer” (KYC) obligations.
  • Regulatory and governmental bodies: Such as AUSTRAC and ACMA when legally required.
  • Platform and technical service providers: For hosting, software maintenance, analytics, and email delivery.
  • Legal and financial advisors: For protection of rights, dispute resolution, or legal compliance.

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